Privacy Policy

Last updated: March 2026

Information We Collect

We collect your name, email address, diabetes type, and insurance status to provide personalized cap card program guidance. With your consent, we access pharmacy transaction data from your linked bank account via Plaid to verify cap card discounts and detect overages. We may also collect receipt images when you submit manual support events.

How We Use Your Information

Your information is used to organize your cap card programs, monitor pharmacy transactions for pricing verification, process support events, manage your Member Balance, and communicate account updates. We do not sell your personal information to third parties. We do not use your data for marketing profiling, credit scoring, or any purpose outside of the membership services described in our Membership Terms.

Plaid Data Use

Plaid is used exclusively for read-only monitoring of pharmacy transactions to verify cap card pricing. We do not use Plaid to initiate payments, access credentials, or pull financial data unrelated to pharmacy transaction verification. Your consent for Plaid access is explicitly scoped to this purpose and can be revoked at any time.

Data Storage & Security

Data is stored in Firebase (Google Cloud, encrypted at rest). Subscription payments are processed through Stripe (PCI compliant). Gap assistance is delivered via Stripe Issuing virtual cards restricted to pharmacy purchases. We do not store insurance policy IDs, clinical records, or provider data.

Third-Party Services

We use Firebase (database, authentication, storage), Stripe (subscription billing and virtual card issuance), and Plaid (bank account linking and transaction monitoring). Each service has its own privacy policy governing their handling of your data.

Your Rights

You may request deletion of your account and all associated data at any time by contacting us. You may revoke Plaid transaction monitoring consent from your account settings. You may cancel your membership at any time.

Contact

For privacy questions, email support@a1chero.com.